Shipping Policy for The Matina Store

Welcome to The Matina Store! This Shipping Policy applies to all products purchased through our website, www.thematinastore.com. Our goal is to offer you the best shipping options, no matter where you live in India. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the very highest levels of responsiveness to you at all times.

1. Processing Your Order

• Orders are processed within 24-48 hours of order placement. Orders placed on weekends or holidays will be processed on the next business day.
• An email confirmation is sent to the email address provided at the time of order as soon as your purchase has been verified.
• You will receive the product within 10-15 business day of placing the order, considering the location and region. It usually is delivered within 5 business days.
  

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery delays can occasionally occur due to unforeseen circumstances or during festive seasons. We will inform you if we expect a significant delay in the shipment of your order.

3. Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
• You can track your order through the link provided in your shipment confirmation email or directly on our carrier’s website.

4. Damages

The Matina Store is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us immediately at contact@matinastore.com with:

• Order number
• A detailed description of the damage
• Photographic evidence This will help us to assess the situation and take appropriate measures, including replacement or refund as per our Refund and Cancellation Policy.

5. International Shipping

Currently, we only ship products within India. We are working on offering international shipping options soon and will update our policy accordingly.

6. Customs, Duties, and Taxes

The Matina Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. It is part of our commitment to ensure a satisfying customer experience.

8. Contact Us

For any queries regarding your order or shipping, please contact us at: Email: contact@matinastore.com Address: First Floor, C-1257, Ansal Esencia, Sector 67, Gurgaon, Haryana, 122001

This Shipping Policy is effective as of [Insert Date]. We reserve the right to update or modify this policy at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new Shipping Policy. Please check this page periodically for updates