Introduction
The Matina Store, a registered business under the name Kaanch, respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
Contact Details Full name of legal entity: Kaanch (The Matina Store) Email address: contact@thematinastore.com Postal address: First Floor, C-1257, Ansal Esencia, Sector 67, Gurgaon, Haryana, 122001 GST Number: 06AGVPK5918J1ZS
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
- Contact Data includes billing address, delivery address, email address, and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through direct interactions, automated technologies or interactions, and third parties or publicly available sources.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.
Refund and Cancellation Policy
Cancellations
- Prepaid orders can be cancelled within 1 hour of placing the order. Please email us at contact@matinastore.com with your cancellation request.
- In case your order has already been shipped, it cannot be canceled as our logistics partners charge us as soon as the pickup is completed.
Refunds
- Refunds will be processed within 7-10 working days after intimation. Customers will be liable to pay for delivery and packaging charges in case of a refund for prepaid orders. A packaging charge of Rs.20/- will be applicable on refunds for prepaid orders that are returned back to us. Customers need to click a picture of the product at the time of receipt from the courier and email us immediately at contact@matinastore.com to initiate the refund process for damaged or incorrect products received.
Returns/Replacements
- A request for Return/Replacement should be made within 2 days from the delivery of the goods along with proper images. The Matina Store will be liable to return or replace the goods only if they are:
- Damaged/Expired/Incorrect product received.
- Missing item received.
- No order will be entertained for replacement or return other than the above-stated reasons. In the case of damaged products, customers need to email us at contact@matinastore.com within 24 hours of receipt of the product.
This adjustment ensures that all customer communications are streamlined through a single email address, improving the efficiency of handling cancellations, refunds, and returns.